Privacy Policy

Here at “Coastal Windows And Conservatories”, we have made sufficient previsions to ensure we are fully compliant with the General Data Protection Regulation (GDPR)- designed to protect you and your data-which came in effect on Friday, 25^th may 2018.

We are fully committed and required to doing the right thing when it comes to how we collect, use and protect your personal data.

This Privacy Notice describes how we collect and use personal information about you.

This notice does not form part of any agreement or contract and may be updated at any time.

We are a data controller for any personal information that you provide to us. This means that we are responsible for determining how information relating to you is used, stored and shared.

Sources of personal data

We collect personal information relating to you directly from you, this can be when enquiring about our services/products via an inbound enquiry such as our website form our us contacting you such as canvassing and leaflet dropping.

Who has access to your data

We may share your personal information with third parties where required by law, where it is necessary to administer the contract we have entered in to you with you, or where we have another legitimate interest in doing so.

Recipients of your data may include third-party service providers, other related business entities, a regulator, or to otherwise comply with the law.

If you choose to fund your purchase with us using one of the finance products we offer to our customers as a credit broker on behalf of lenders, we will share your data with the relevant lender so they are able to process your finance application

How we decide how long to retain your data

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal or contractual requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and any applicable legal or contractual requirements.

Sensitive Personal Data

There may be instances where it is necessary for you to share information with us containing special categories of personal information or ‘sensitive personal data’. This relates to things such as details of medical conditions which you may need to share with us so we are able to meet your specific requirements when providing our goods and services.

Due to the sensitive nature of this information, we will only take it from you if you have given us your explicit consent and it is necessary for us to do so. We will also inform you of what we will do with this information and who we will share it with.

What data do we collect?

Your full name
Your full business address and/or home address.
Telephone number/s, including business landline, home landline and mobile numbers.
Email address (where applicable)
As part of our aim to raise standards, we may record and monitor communication with you such as phone conversations, emails and texts. Purely for training, legal, compliance and quality reliance purposes.

We may also automatically collect information when you visit our website such as:

Information about your visit such as the URL.
Date and time of visit
Length of time spent on certain pages and interactive information such as scrolling and clicks.
Methods used to browse away from the page such as links.
Traffic data
Location data
Any data provided when requesting further advice or services such as through our enquiry service.
Your age
Your user name
IP address used to connect your device to the internet, domain, country, browser type, operating system and/or platform.
If a user of a mobile application, your location data so that we can locate the most relevant products and services.

The service(s) or product(s) information

Information needed to supply services and/or products to you include:

Information when opening an ‘account’ includes, payment details, details of your order, any past order/service history, address for product delivery, any requirements and/or restrictions and information regarding tax.
Customer service information, customer relationship status and marketing information.
If you contact us via our social media platforms regarding a product or service, we may collect your profile information and any information left on messages or comments that relate to our business.

The lawful basis we rely on.

The law on data protection lays out many different reasons a company may/will collect and process your personal data. This means we process all personal data lawfully, fairly and in a transparent manner. We use legitimate interests. This means in cases where we collect and/or process your personal data, we need it to follow our legitimate interest in a way that’s anticipated as part of running our business.

How we use this information:

We collect, store and use your personal data for the following reasons:

To help us improve our products and/or services
To allow our agents and/or sales representatives to follow up our service in the form of either telephone, email, post or after care procedure.
To ease our internal record storage.
To prepare for before and/or after photographs of improvements to your property via our services- for marketing purposes.
To enable you to participate in promotions.
To prevent/detect fraudulent activity.
To review your interactions with us online such as website or messenger, for market research.
To create statistical information about our users and agents/employees.
To create statistical information in order to improve our products and/or services.
To improve our website/browsing experience.
To process orders you have placed for goods and/or services
To allow us to contact you about special offers, new products or information we believe you may find interesting
To help us understand your needs- allowing us to provide a better service.
To allow us to contact you for market research purposes.
To allow us to contact you about certain communications i.e. changes to our guarantees or terms and conditions.
For health and safety and quality reassurance
To offer relevant goods and/or services to you or your employer.
To deal with any issues or complaints.
To implement any business administration ensuring the security of our business, research and development.
To comply with any laws, procedures or regulations that apply to us.
To establish, exercise or defend our personal rights.

How we protect your information

We always hold your information and data securely and have implemented strong security measures to ensure we are in line with the current data protection legislation; such as using an ‘https’ ensuring your data is secure. We often undertake information audit and user testing to ensure all yours and ours data is secure, not duplicated and effective.

Controlling information relating to you

To enable us to provide you with services and/or products we ask you provide us with certain information about yourself. At times we may ask for more information to ensure we can offer you what you wish; this will be stored along with the information already provided, securely. You may change, remove or update the information we hold about you in line with this privacy policy. If you no longer wish to be contacted by we or our third parties please contact us by emailing us at: [email protected] and attach your name, number and reason with the subject as ‘stop’. We may then contact you on further time regarding your wish.

Your rights over your information

You withhold the right to request:

Access to the data we hold about you.
That we stop using your personal data for marketing purposes through certain ways; or all.
The correction of any data we already hold about you; whether wrong, out of date, or incomplete.
That we stop any consent based processing of your data; post you requesting withdrawal of that consent.
That we erase your data when you request, providing we have no legitimate purpose such as an active guarantee.

All our data is GDPR regulated and/or provision to the privacy policy is recommended when collecting your personal data.

To request a copy of the information we hold about you please contact – Miss S Love , Unit 8, Silverhills Units, Decoy Industrial Estate, Newton Abbot, TQ12 5LZ

If we choose not to do your request we will inform you of our reasons for refusal. When we are processing your information under our legitimate interest you can ask us to stop for reasons connected to your individual situation. We must then do so unless we have reasons to override your request.

How long we hold your information

Whenever we collect or process your data we only use it for as long as is necessary purely for the reason it was collected. After that period it will be erased or only used in an anonymous way for statistics.

Changes to our privacy policy

We may occasionally update our privacy policy, in future will be visible on this page and where appropriate, and notified to you by post or email. Please check this page frequently or where you consider appropriate to see any changes or updates.

Cookies

Cookies are small files which are stored on a user’s computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next.

We may use cookies to:

Test content on our website
Store information about your preferences
To recognise when you visit our website, allowing us to show you relevant content.
Analyse our web traffic.

Our contact details:

Coastal Windows and Conservatories

We can be emailed at: [email protected]

We can be called on: 0800 085 4301

Or you can post to: Miss S Love , Unit 8, Silverhills Units, Decoy Industrial Estate, Newton Abbot, TQ12 5LZ